The plane that should depart from Sandefjord at 17h30 only arrived at 19h, which by itself made it impossible for me to catch the connection flight. We got on the plane at 19h30 but only departed 2 hours later. After 1 hour waiting on board of the plane the captain announced as an explanation that we were overweight (shouldn’t they have noticed that during the check in of all passengers more than 3 hours before?) and that they had to take off fuel and also due to bad weather planes were not departing (we could see through our windows planes landing and departing at that exact time) and that Denmark had closed their airspace to our plane (strange…). Finally we got to Amsterdam and arrived there at 23h. Having lost my connection I went to the transfer desk. The only alternative I was given was the next day flight to Lisbon at 12h20 and although I asked for accommodation for the night (we were missing 13 hours for the departure I was told it was not possible and I could have a 10€ voucher de 10€ to use at some (not all) restaurants of the airport and a 5 minutes call from a single phone that in fact did not work properly as you could hear the person you were talking to. Despite explaining to them it was not correct to just leave me like that especially since the cause of the delay was a delay from KLM departing from Amsterdam to Sandefjord (this flight arrived over 2 hours late) that caused me to lose the connection flight to Lisbon they did no more. I stayed 13 hours at the airport by myself without any support from the company that caused it. Also they didn’t agree in finding an earlier flight (even from another company) and when I asked for a note to present at work as I was going to lose a day’s work explaining the reason they denied to give such note. I already knew that delays at this company are constant, always putting at risk connections, but I find this kind of treatment and lack of respect unacceptable.

apparently I am not the only customer this has happened to. for the past 3 months our internet charges have increased by $30.00 a month. when we contacted bell, their customer service is out of india, or some other country where they can hardly speak english ???? they claim if WE cancel out internet service, we must pay a penalty fee.

is this not classified as breach of contract by bell canada ???? how can they charge us without notification ????

I would like to know how many others are effected by the increase with bell internet services ????

can they do this to us ????

note that the account is in my husband’s name….

I need help.

I called Vonage Canada for a home phone line, when I call the first day to sign up account on 22 May 07, I asked if I can get fax from my phone, the customer care said yes. I also asked about the refund, the customer care said 30 days full refund.

But not true! I can not get and send fax with the voice phone line.

I called to cancel the phone line on 16 Jun 07, but the technical support asked me to turn off the call forward and call waiting. However, I still can not get fax.

I also send Email to customer service asked for halp about the fax problem, Miranda reply me.

I called on 19 Jun wish to cancel the phone line, the customer care said I can send the package back and get the full refund, but when she transferred me to John Luis, he said he need to change the voice line in order for me to get fax, also I can try to get fax using my computer. There will be two months for me use the service to try. I asked him, if it doesn’t work, can I get the full refund? He said yes.
(If you don’t believe me, you can check the conversation record on 18
Jun 07, 2:30pm Vancouver time)

I did not wait for two month, I try and try, did not work, I want to cancel the phone line.

On 24 Jun 07, I send email to Miranda and John, I told them the fax is not working and I want to cancel the account, but no one reply me.

I call 24 Jun 07 to the customer care, but they said Toronto office is closed.

I called 25 Jun 07 to the customer care, but they said the “system problem” can not transfer me to the manager.

I called today, 27 Jun 07, finally I can talk to John and the other manager Marianne, but they don’t get me the full refund, and Marianne charge me $158.18 to cancel the phone line.

I loss my business when my customer try to fax me, I loss the time when I try to cancel the phone one, I have called and waited so many times just wanted to cancel the phone line, and now I can not get the refund and I have to pay cancel fees. It is very unreasonable.

I want other people be aware of service like that, they will try what ever they can to keep you in service within the full refund time, and charge you what ever they can charge you when you ask for cancellation of the account.

Regard,
Vanessa Lai

As soon as I got the first bill I sent in the check for the total amount. Three days later my service was disconnected. I called the rep at the cell he gave me and some one else (another rep from a different location answered) he told me that he was assigned the number because there were certain irregularities with the rep that sold me the service and that he would not be available at that number. He volunteered to help me. I went to his Roger’s location and brought again proof of my identity (photo copies of my license and passport) a copy of voided check and a copy of another letter from my bank showing my new address.

Three days later still he was not able to do any thing, so I called Rogers customer service and they told me that my account was being handled by the Theft and Loss Prevention Department. I called them and asked why was my service turned off; the rep explained that they have not received the proper paper work, and if I simply supply them with that my service would be restored. I faxed the documentation again (photo copies of my license and passport) a copy of voided check and a copy of another letter from my bank showing my new address. He proceeded to activate the phone partially and told me that in the morning when the rep handling my case would come that she would restore the full service. I got the phone working, but to my surprise early in the morning it was turned off again. I called Rogers and the rep told me that I was missing evidence that I have lived at the address that appeared in the contract, which was different from the one that I have in my license. The address was written there by the authorized dealer that sold me the service in the first place I did not made nor did I give or suggest it him. And unfortunately I did not notice the discrepancy before signing the contract or leaving his store.

She told that that was it, that it was my fault for providing false or misleading information, and that there was nothing that it could be done. It was like hitting a brick wall. I would not listen to my version of events.

My main concern is not getting the service restore. After reading all the horror stories Online about the way this company deals with its customers, and the rude and unprofessional way their reps have dealt with me, I am concerned about what their lack of competence and stupidity would do to my credit record and how can I solve this situation.

Sincerely,

Mario Lindor-Molina

address
k.s.r.institutions,
k.s.r kalvi nagar,
tiruchengodu,
namakkal distict,
tamilnadu.
india.