fileacomplain.com » Featured

KLM lack of respect and bad service

pedrodosouto — Fri, 24 Jul 2009 00:50:54 +0000

On March 25 I travelled through KLM from Sandefjord (Norway) to Amsterdam where I was supposed to catch the connection flight to Lisbon. The flight numbers were: KL1218 at 17h30 from Sandefjord to Amsterdam and KL1697 at 21h from Amsterdam to Lisbon.

The plane that should depart from Sandefjord at 17h30 only arrived at 19h, which by itself made it impossible for me to catch the connection flight. We got on the plane at 19h30 but only departed 2 hours later. After 1 hour waiting on board of the plane the captain announced as an explanation that we were overweight (shouldn’t they have noticed that during the check in of all passengers more than 3 hours before?) and that they had to take off fuel and also due to bad weather planes were not departing (we could see through our windows planes landing and departing at that exact time) and that Denmark had closed their airspace to our plane (strange…). Finally we got to Amsterdam and arrived there at 23h. Having lost my connection I went to the transfer desk. The only alternative I was given was the next day flight to Lisbon at 12h20 and although I asked for accommodation for the night (we were missing 13 hours for the departure I was told it was not possible and I could have a 10€ voucher de 10€ to use at some (not all) restaurants of the airport and a 5 minutes call from a single phone that in fact did not work properly as you could hear the person you were talking to. Despite explaining to them it was not correct to just leave me like that especially since the cause of the delay was a delay from KLM departing from Amsterdam to Sandefjord (this flight arrived over 2 hours late) that caused me to lose the connection flight to Lisbon they did no more. I stayed 13 hours at the airport by myself without any support from the company that caused it. Also they didn’t agree in finding an earlier flight (even from another company) and when I asked for a note to present at work as I was going to lose a day’s work explaining the reason they denied to give such note. I already knew that delays at this company are constant, always putting at risk connections, but I find this kind of treatment and lack of respect unacceptable.

bell high speed internet service

kimberley — Fri, 24 Jul 2009 00:48:40 +0000

where do I begin, we are apparently binded by a contract with bell regarding high speed internet, as the years go on, the charges keeping getting higher and higher…

apparently I am not the only customer this has happened to. for the past 3 months our internet charges have increased by $30.00 a month. when we contacted bell, their customer service is out of india, or some other country where they can hardly speak english ???? they claim if WE cancel out internet service, we must pay a penalty fee.

is this not classified as breach of contract by bell canada ???? how can they charge us without notification ????

I would like to know how many others are effected by the increase with bell internet services ????

can they do this to us ????

note that the account is in my husband’s name….

Transmission Repairs done without authorization

softkitten33 — Fri, 24 Jul 2009 00:40:29 +0000

I am not very happy with the service that I have received from this company. In February of this year 2007, I took my car to this company because I was having a shifting problem and I was unable to get my car into any other shop as quick as I could at the time. I also did a little research about the company and was told that they had an excellent reputation for keeping their customers satisfied with the work done. At that time they charged my Warranty company for another transmission. Unfortunately once they completed the work on my car at that time they would not let me have my car back unless I had cash in hand for my portion of the bill, which was just under $400. When I was able to retrieve my car in April 2007, they had also charged me for putting gas in my car twice when they should never have had to put gas into my car because there was half a tank when I left it with them. The bill became almost $460. I paid the bill and left with my car, it was three days later I ended up having to take my car back because it was doing the same thing I took it to them for in February. They had my car again for another week and charged me almost $200 for the work they did. I was given a year warranty from the Transmission shop. I have only had my car back for two months after the second time of my car being in the transmission shop and I ended up having to take it back again to them because my car started doing the same thing that it originally was taken to them for. I called my warranty company about the problem and they told me that I had to take it back to the Transmission Depot because of the warranty that the shop gave to me. It has been one and a half weeks since I took my car back to them. On Monday I found out around 4pm that my car was ready but they told me that I had to have almost $800 before I could have my car back. I feel that I should not have to pay them anything because if they fixed the problem right in the first place I would not have had to take my car back to them for the same thing. I feel that they should take a loss in the cost of the repairs and also allow me to have my car back without having to pay them anything upfront. I require my car for work and with them having taken so long to deal with the problem without my go ahead, I feel that justice needs to be taken to deal with them. They told me it was electrical related and that the warranty does not cover the repairs. I am sorry but I feel because they did not do the job right in the first place that they should make it an exception. Please help me with what I can do to get my car back with either not paying the bill, not paying all of the bill or not having to pay the bill as soon as I go to pick-up my car. Thank you!

Citi Bank

vicky — Fri, 24 Jul 2009 00:29:13 +0000

My husband has a Citi Master Card. Couple months ago we reviewed the charges on the credit card statement and found one of the charges wasn’t authorized. We called the Citi Master card customer service and request a bill/receipt of the charge be mailed to us. We never receive our requested receipt and the charges kept coming on every statement. My husband called Citi Master card customer service again and spoke to a representative, we request to cancel the credit card if this charge keep going through. The representative explained that if it’s a pre-authorized transaction, there’s no way for us to stop it even if the credit card is cancelled. I told my husband to authorize me to speak on his behave and I took over the phone. I asked the representative to repeat what she had previously told my husband so I can make a choice. Her respond was “just ask your husband, I’ve already explained it to him”. I was getting very angry at this point, this is not the type of customer service I have expected. I’ve asked her again if she can repeat it so we can make our choices and she refused. So I’ve asked her to transfer me to a manager on duty, she simply said hold on and hung up on me. We called back right-a-way and got another representative which was much more helpful and I’ve asked her if she can put me through to a manager so I can track down the previous representative. When I spoke to the manager, he apologized for the behaviour and said he’ll follow up with the agent but I never hear back from him. This is by far the worst customer service I’ve received! Up till now the charges are still coming through on our statement and they can’t locate the company that’s charging us.

Why Should I complaint

philip — Fri, 24 Jul 2009 00:11:46 +0000

If you think it’s a complaint – it is!

Why Should I complaint?
Help other consumers avoid the same problems that you have experienced personally.

Does submitting a complaint online really work?
Each complaint gets the exposure to more than 40 million Internet users world wide. So you decide, what you want to do with your complaint?

Why fileacomplain.com?
It gives individual consumers more power than ever before. It works to make sure that all the complaints are heard world wide 24 hours a day, 7 days a week. Consumers come to learn and voice their opinions regarding companies, products and services in our open community. Best of all, it is absolutely free!!!

Get Involved in the “fileacomplaint” revolution today and start being heard!

Thank you fileacomplain.com

Rogers Customer Service needs IMPROVEMENT !

glee — Tue, 03 Mar 2009 00:55:40 +0000

I been a customer at Rogers for many years and I’m quite disappointed to find that some of the representatives are big ***holes. Sorry for the use of my language but I am very frustrated at the moment. I called in to renew my account because my wireless device was broken, not only did the representative questioned my identity, he claimed that I was not who I really claimed I was and ask a load of personal questions, such as my employee # (since I was in a corporate plan) and lots more. He was very rude to me and I did not once raised my voice, I was very calm. Not only did I not get any solutions or help, I got my account “flagged” and every time I called they go through the same questioning process and it is really frustrating.