Visited a Rogers Authorized dealer provided the documentation he requested (a copy of my driver’s license and a copy of a bank letter indicating my address). Told the rep that address in license was different from address I was given him because I had just moved there, also requested home phone service.

As soon as I got the first bill I sent in the check for the total amount. Three days later my service was disconnected. I called the rep at the cell he gave me and some one else (another rep from a different location answered) he told me that he was assigned the number because there were certain irregularities with the rep that sold me the service and that he would not be available at that number. He volunteered to help me. I went to his Roger’s location and brought again proof of my identity (photo copies of my license and passport) a copy of voided check and a copy of another letter from my bank showing my new address.

Three days later still he was not able to do any thing, so I called Rogers customer service and they told me that my account was being handled by the Theft and Loss Prevention Department. I called them and asked why was my service turned off; the rep explained that they have not received the proper paper work, and if I simply supply them with that my service would be restored. I faxed the documentation again (photo copies of my license and passport) a copy of voided check and a copy of another letter from my bank showing my new address. He proceeded to activate the phone partially and told me that in the morning when the rep handling my case would come that she would restore the full service. I got the phone working, but to my surprise early in the morning it was turned off again. I called Rogers and the rep told me that I was missing evidence that I have lived at the address that appeared in the contract, which was different from the one that I have in my license. The address was written there by the authorized dealer that sold me the service in the first place I did not made nor did I give or suggest it him. And unfortunately I did not notice the discrepancy before signing the contract or leaving his store.

She told that that was it, that it was my fault for providing false or misleading information, and that there was nothing that it could be done. It was like hitting a brick wall. I would not listen to my version of events.

My main concern is not getting the service restore. After reading all the horror stories Online about the way this company deals with its customers, and the rude and unprofessional way their reps have dealt with me, I am concerned about what their lack of competence and stupidity would do to my credit record and how can I solve this situation.

Sincerely,

Mario Lindor-Molina