I been a customer at Rogers for many years and I’m quite disappointed to find that some of the representatives are big ***holes. Sorry for the use of my language but I am very frustrated at the moment. I called in to renew my account because my wireless device was broken, not only did the representative questioned my identity, he claimed that I was not who I really claimed I was and ask a load of personal questions, such as my employee # (since I was in a corporate plan) and lots more. He was very rude to me and I did not once raised my voice, I was very calm. Not only did I not get any solutions or help, I got my account “flagged” and every time I called they go through the same questioning process and it is really frustrating.